The World Bank Approach to Public Sector Management 2011-2020
Public sector management (PSM) reform is concerned with improving public sector results by changing
the way governments work. It is a challenging reform area in which to offer assistance. Sustainable institutional
change often requires that thousands of public agents alter their behavior, and political incentives may be at odds
with improving public sector performance. “What works” in PSM reform is highly context-dependent and
explicit evidence remains limited.
The Bank’s Approach to PSM for 2011-2020 emphasizes that public sector reform is a pragmatic