Resource information
This Regulation, consisting of 9 sections, made under the Community Services Complaints, Reviews and Monitoring) Act 1993 (for the purposes of section 8 of the Act), the following are prescribed as functions that an Official Community Visitor may exercise: a) to inform the Minister and the Ombudsman on matters affecting the welfare, interests and conditions of persons using visitable services, b) to encourage the promotion of legal and human rights of persons using visitable services, including the right to privacy, confidentiality, adequate information and consultation in relation to those services and the right to complain, c) to consider matters raised by persons using visitable services, staff of providers of visitable services and people having a genuine concern for the welfare, interests and conditions of persons using visitable services, d) to provide information to persons using visitable services as to the advocacy services available to help them in the presentation of any grievance or matter of concern and, in appropriate cases, to assist such persons to obtain such services, e) to facilitate, wherever it is reasonable and practicable to do so, the early and speedy resolution of grievances or matters of concern affecting persons using visitable services by referring those grievances or matters to the providers of the relevant services or to other appropriate bodies.
Implements: Community Services (Complaints, Reviews and Monitoring) Act 1993. (2016-11-14)
